Going Beyond The Helpdesk Support

We are committed to providing more than just helpdesk services. We build strong, supportive relationships with teachers and students, ensuring their needs are met with a personal touch.

Our Impact in Their Words

Real experiences from teachers and students.

In Their Own Words

18

TEACHERS

1

STUDENTS

0

PARAS

0

STAFF

More Than Just
Helpdesk Support

Rockensock.org is committed to providing more than just helpdesk services. We build strong, supportive relationships with teachers and students, ensuring their needs are met with a personal touch. Discover the positive impact of our comprehensive support through testimonials from those we’ve helped.

Our Impact in Their Words

Real People, Real Testimonies, Real Impact

"Genuinely Cares"

Jay has gone out of his way to be available and to share his technical knowledge with me. He has enabled me to be more task efficient. It doesn't take much time with Jay before you realize he genuinely cares and will go out of his way to be helpful.

Eliot L.

Community Client

“Accomplished More”

Jay, has accomplished more in his short time here than all the other ITs have in their years of service.

Gene S.

Physical Education Teacher

“Far Above & Beyond”

Jay, has done more for me in one hour than any other tech employees in all my years in the district. He is very knowledgeable, and has gone FAR above and beyond

Lisa T.

Elementary Education Teacher

"Full of Valuable Knowledge"

Jay is always incredibly helpful and full of valuable knowledge! He makes things very accessible and easy to understand for those of us who find working with different platforms less intuitive. I have grown in my confidence working with technology in the classroom since Jay has been here.

Elizabeth N.

Special Education Teacher

“Relentless & Unyielding”

Mr Rockensock, spent hours problem solving and finding a solution to a problem that four other professionals could not. He was relentless and unyielding to give up! After a long evening of work I had a fully functioning laptop, smart board, and workstation! Jay knows his stuff and is very good at it.

Rachel P.

kindergarten Education Teacher

"Figures Out a Solution"

Jay does not quit until he figures out a solution to the problem!! He is always happy to help and has done more for the technology in our building than any past IT person.

Janis M.

Speech Language Pathologist

"Helpful & Patient"

Jay was helpful in setting up my computer for college. He patiently guided me through the installation of Office 365 and other essential apps. He also introduced me to the D2L platform and offered insightful suggestions for a normal daily routine.

Calib O.

SCTCC College Student

"His Knowledge & Expertise Are Amazing"

Jay has a passion for helping others to succeed. His knowledge, optimism, and expertise are truly amazing. He has always made an effort to not only help with any technological problem or question, but also continually follows up. He will be energized to help anyone in need!

Lori R.

Certified Educator

"Promptly & Efficiently"

Jay has been the best Tech Support person that PMPS has had since I have been here. Jay responds to questions, emails, etc. promptly and efficiently. He has a positive attitude and wants to help solve all issues with ease. Jay has made working on my laptop, iPad, and SmartTV work so well and I finally feel like I have a good system in place with all of my technology due to Jay's help. I appreciate Jay and all that he does.

Kayla M.

2nd Grade Teacher

"He Is Extraordinary"

Jay has been valuable for PMPS staff the past two years. He is extraordinary at what he is able to do with his technology skills for us all, brings a positive attitude to everything he does, and is constantly checking to see what more he can do to help out. With the Mac device refresh, he has spent so much time making sure everyone feels comfortable. Jay is so appreciated by our staff!

Brittany O.

2nd Grade Teacher

"Wisdom & Insight"

I am forever indebted to you for all the wisdom and insight you shared with me this year. You were the only one able to figure out my troubling sound issue earlier and also instantly reached out to help me this week. You (Jay) are an outstanding part of our Sartell district!

Tina P.

3rd Grade Teacher

"Positive Attitude"

Jay is exceptional with his technology skills. He was extremely knowledgeable and patient with setting up all of my technology. With device refresh, he has spent so much time making sure everyone feels comfortable with their new device and gets 1:1 support if needed. Jay is constantly checking to see what more he can do to help us out while also bringing a positive attitude to everything he does. Jay is so appreciated by our staff!

Jennifer M.

2nd Grade Teacher

"He Really Is The Best"

Jay is the best tech guy EVER!! He is always beyond helpful. He is so excited to help and is so kind too! Jay answers any and all questions I have. He is a necessity to our district! (not said lightly - he really is the best).

"Made My Job Easier!"

Jay has been the most effective and communicative IT person I've ever worked with!!! He is always available to answer questions, no matter how small. I could not do my job without him. He is an invaluable team player and has really helped me improve my skills in technology. His help has made my job easier!

"Showed Me Stuff I Didn’t Even Know Was Possible"

Jay is so helpful. Every time I have an issue it is fixed instantly. Setting up my new computer he got everything I needed done and showed me stuff I didn’t even know was possible without his help.

"Providing Amazing Support"

Jay has been outstanding in providing amazing support and consistent help over the school year! He was incredibly responsive to requests for help and was able to explain things in a way that didn't make me feel inferior (for not understanding technology). Jay is an incredibly asset to Pine Meadow and I know that in my 15 years teaching in Sartell and St. Cloud, I have never been as impressed as I have been with the "IT guy!" Thank you so much Jay!

"Excellent Person To Hire!!"

Jay not only solves problems but is constantly looking for ways to help teachers and students make what needs to be done, easier!! He has been a breath of fresh air and relief compared to other people we have had in this position!!! He was an excellent person to hire!!

"Always So So Helpful"

Jay is such an awesome and important asset to the Sartell District. He has helped me more these last few months than past people in his position. He has so much knowledge and is always so so helpful.

"Always Very Pleasant"

Jay works hard to help solve any problems that arise. He also works to help make things flow more smoothly than they had been. He helps problem solve and proposes resources and methods to try to help make daily life easier. He is quick to respond to questions and is always very pleasant. Jay is an asset to the district!

"Outstanding Addition To Our Staff"

Jay has been an OUTSTANDING addition to our staff. He has helped me more than anyone else in his role in his six months here in my 12 years in the district. He is so helpful and giving of his time and knowledge.

Contact Us

Thank you so much for your suggestion! We really appreciate your input and promise to give it careful consideration. Your ideas help us make things better for everyone!
Oops! Something went wrong while submitting the form.
Your request has been received! Our team is on it and will get back to you shortly. Thank you for choosing us to help resolve your issue.
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.