Going Beyond The Helpdesk Support

We are committed to providing more than just helpdesk services. We build strong, supportive relationships with teachers and students, ensuring their needs are met with a personal touch.

Our ‘Proactive Approach’ Commitment

Making your life easier

We provide a personalized-tailored, prevention-focused, solutions-driven experience,
our goal is to get to know you and create lasting solutions.
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Our Impact in Their Words

Real experiences from teachers and students.

Reviews

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Our Impact in Their Words

Real People, Real Testimonies, Real Impact

Recommendation

Jay demonstrates excellent problem-solving skills and a high level of professionalism. He is honest, highly-talented, organized, and effective, going above and beyond to meet the needs of the students and staff with whom he works to support. Trustworthy and diligent are just a couple words to describe his character.

Cindy A.

Library Media Specialist
Recommendation Letter 
Recommendations

"Jay is a very smart and helpful person"

Jay is a close friend of mine, and he comes over all the time to fix all of our technological needs. He worked on all of the computers for our school and configured them to perform at their best. Jay is a very smart and helpful person; I would personally trust him with any needs I have in this area.

Calvary H.

Classical Academy Student
Recommendation Letter 
Review

"Expertise and thorough ability to explain and answer any and all questions I had"

Jay has been a delight to work with in teaching and assisting me with my technical needs. Each and every time I met with Jay I appreciated his time, expertise and thorough ability to explain and answer any and all questions I had. I found his personality and witt to be the most outstanding and above any other I have encountered. You can tell the minute you meet Jay his intent is to be the best technical support you could be referred to. Becker Primary was gifted with Jay and he will be greatly missed by the Becker Public Schools.

Vicky K.

Para Profesional
Recommendation Letter 
Review

"He provided support without judgement"

Jay has been an amazing addition to our team! He was amazing at checking in on us to see if we had any questions, he provided support without judgement, made tutorials for us to understand tech procedures, and provided our staff guidance with any project ideas we had. He truly went above and beyond our expectations!

Corinne L.

Kindergarten Licensed Teacher
Recommendation Letter 
Review

"Professionalism and a positive attitude"

Jay consistently goes above and beyond to ensure that tasks are not only completed quickly but also in the most effective and efficient manner. He has an exceptional ability to streamline processes, improve systems, and enhance the overall functionality of our technology resources. No matter the challenge, Jay finds a way to get things done with professionalism and a positive attitude.

Brandon P.

Becker Primary Assistant Principal
Recommendation Letter 
Recommendations

"Made My Job Easier!"

Jay has been the most effective and communicative IT person I've ever worked with!!! He is always available to answer questions, no matter how small. I could not do my job without him. He is an invaluable team player and has really helped me improve my skills in technology. His help has made my job easier!
Performance Form

“Relentless & Unyielding”

Mr Rockensock, spent hours problem solving and finding a solution to a problem that four other professionals could not. He was relentless and unyielding to give up! After a long evening of work I had a fully functioning laptop, smart board, and workstation! Jay knows his stuff and is very good at it.

Rachel P.

kindergarten Education Teacher
Recommendation Letter 
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“Far Above & Beyond”

Jay, has done more for me in one hour than any other tech employees in all my years in the district. He is very knowledgeable, and has gone FAR above and beyond

Lisa T.

Elementary Education Teacher
Recommendation Letter 
Review

"He Really Is The Best"

Jay is the best tech guy EVER!! He is always beyond helpful. He is so excited to help and is so kind too! Jay answers any and all questions I have. He is a necessity to our district! (not said lightly - he really is the best).
Performance Form

"Providing Amazing Support"

Jay has been outstanding in providing amazing support and consistent help over the school year! He was incredibly responsive to requests for help and was able to explain things in a way that didn't make me feel inferior (for not understanding technology). Jay is an incredibly asset to Pine Meadow and I know that in my 15 years teaching in Sartell and St. Cloud, I have never been as impressed as I have been with the "IT guy!" Thank you so much Jay!
Performance Form

"Showed Me Stuff I Didn’t Even Know Was Possible"

Jay is so helpful. Every time I have an issue it is fixed instantly. Setting up my new computer he got everything I needed done and showed me stuff I didn’t even know was possible without his help.
Performance Form

"Figures Out a Solution"

Jay does not quit until he figures out a solution to the problem!! He is always happy to help and has done more for the technology in our building than any past IT person.

Janis M.

Speech Language Pathologist
Recommendation Letter 
Review

“Accomplished More”

Jay, has accomplished more in his short time here than all the other ITs have in their years of service.

Gene S.

Physical Education Teacher
Recommendation Letter 
Recommendations
Review

"Wisdom & Insight"

I am forever indebted to you for all the wisdom and insight you shared with me this year. You were the only one able to figure out my troubling sound issue earlier and also instantly reached out to help me this week. You (Jay) are an outstanding part of our Sartell district!

Tina P.

3rd Grade Teacher
Recommendation Letter 
Review

Recommendation

It was always a joy working alongside him as he was helpful and resourceful, often going beyond what was asked or expected!

Josh J.

Student Pastor of Calvary Community Church
Recommendation Letter 
Recommendations

"Positive Attitude"

Jay is exceptional with his technology skills. He was extremely knowledgeable and patient with setting up all of my technology. With device refresh, he has spent so much time making sure everyone feels comfortable with their new device and gets 1:1 support if needed. Jay is constantly checking to see what more he can do to help us out while also bringing a positive attitude to everything he does. Jay is so appreciated by our staff!

Jennifer M.

2nd Grade Teacher
Recommendation Letter 
Review

"Promptly & Efficiently"

Jay has been the best Tech Support person that PMPS has had since I have been here. Jay responds to questions, emails, etc. promptly and efficiently. He has a positive attitude and wants to help solve all issues with ease. Jay has made working on my laptop, iPad, and SmartTV work so well and I finally feel like I have a good system in place with all of my technology due to Jay's help. I appreciate Jay and all that he does.

Kayla M.

2nd Grade Teacher
Recommendation Letter 
Review

Recommendation

Helped with media presentations, AV setup, served food and just been there to help in anyway he can. He is always, punctual, professional looking, helpful, and a pleasure to work with.

Suan A.

Director of Harvest Fellowship Preschool
Recommendation Letter 
Recommendations

"He Is Extraordinary"

Jay has been valuable for PMPS staff the past two years. He is extraordinary at what he is able to do with his technology skills for us all, brings a positive attitude to everything he does, and is constantly checking to see what more he can do to help out. With the Mac device refresh, he has spent so much time making sure everyone feels comfortable. Jay is so appreciated by our staff!

Brittany O.

2nd Grade Teacher
Recommendation Letter 
Review

"His Knowledge & Expertise Are Amazing"

Jay has a passion for helping others to succeed. His knowledge, optimism, and expertise are truly amazing. He has always made an effort to not only help with any technological problem or question, but also continually follows up. He will be energized to help anyone in need!

Lori R.

Certified Educator
Recommendation Letter 
Review

Recommendation

Jay's extensive qualifications, certifications, and hands-on experience in the field of educational technology make him an outstanding candidate for this role. His technical expertise, problem-solving skills, and dedication to supporting students and educators through technology set him apart as a highly valuable asset to any educational institution.

Dale C.

Becker Primary School Principal
Recommendation Letter 
Recommendations

"Full of Valuable Knowledge"

Jay is always incredibly helpful and full of valuable knowledge! He makes things very accessible and easy to understand for those of us who find working with different platforms less intuitive. I have grown in my confidence working with technology in the classroom since Jay has been here.

Elizabeth N.

Special Education Teacher
Recommendation Letter 
Review

"Helpful & Patient"

Jay was helpful in setting up my computer for college. He patiently guided me through the installation of Office 365 and other essential apps. He also introduced me to the D2L platform and offered insightful suggestions for a normal daily routine.

Calib O.

SCTCC College Student
Recommendation Letter 
Review

"Always Very Pleasant"

Jay works hard to help solve any problems that arise. He also works to help make things flow more smoothly than they had been. He helps problem solve and proposes resources and methods to try to help make daily life easier. He is quick to respond to questions and is always very pleasant. Jay is an asset to the district!
Performance Form

"Always So So Helpful"

Jay is such an awesome and important asset to the Sartell District. He has helped me more these last few months than past people in his position. He has so much knowledge and is always so so helpful.
Performance Form

"Outstanding Addition To Our Staff"

Jay has been an OUTSTANDING addition to our staff. He has helped me more than anyone else in his role in his six months here in my 12 years in the district. He is so helpful and giving of his time and knowledge.
Performance Form

"Excellent Person To Hire!!"

Jay not only solves problems but is constantly looking for ways to help teachers and students make what needs to be done, easier!! He has been a breath of fresh air and relief compared to other people we have had in this position!!! He was an excellent person to hire!!
Performance Form

"Genuinely Cares"

Jay has gone out of his way to be available and to share his technical knowledge with me. He has enabled me to be more task efficient. It doesn't take much time with Jay before you realize he genuinely cares and will go out of his way to be helpful.

Eliot L.

Community Client
Recommendation Letter 
Review

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